Please contact us first before returning items at
Your satisfaction is our goal. If you are dissatisfied with your purchase, please make sure to contact us at first. The unauthorized returns will not be accepted.
1.Can I exchange my order before shipped?
Yes. We are happy to accept your set back for an exchange within 12 hours. After 12 hours, we cannot sure if the orders are not be shipped.
2.What is your refund policy?
Our Celebrity House does not accept any refunds, exchanges or returns after receiving the goods without quality problems or our mistakes. Please confirm your needs . For questions or concerns about your order, please contact us email. In addition, please wait 24-48 hours for a response.
3.What if you receive an incorrect product?
If you have received an incorrect product or a product other than the product you originally purchased, please provide proof of receipt and contact us via our customer service Email: @ . If the order has not been shipped, you can cancel the order within 12 hours. If your goods have already been shipped, your order may not be cancelled.
4.Why are celebrity home non-exchangeable if opened?
Our products are considered hygienic products. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers like other wig suppliers.
If you have received the wrong product caused by Celebrity Home, please contact us via our customer service Email: within 24 hours after receiving the goods, so that we can help you as soon as possible to ensure customer satisfaction. You are responsible for shipping.
All products will be inspected before shipment. Celebrity Home is not responsible for any lost or damaged items. Please check your tracking number. If your package says it has arrived, please contact the shipping company if you have any questions.
When you order from a Celebrity Home, you agree to all our policies.